Last updated: 03.03.2023
Please read this information carefully for your own benefit.
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of these Terms and Conditions:
Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. Medical science has recognised pathologic gambling for many years as a serious sickness.
From day one, we have thought about this problem and tried our best to help. Under “Responsible Gambling” we understand multiple measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. Where they already exist we try to take active steps against them.
The most important instrument against negative side effects from gambling is knowledge and education about the risks of gambling to support our User's self-control in order to make sure they do not suffer from negative side effects.
Information and contact
Our Support will help You via email at all times without any additional costs for You:
Our Support will of course not give out any information about You without Your consent to anyone else.
In addition, You also can take a self-test if You are already addicted to gambling at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
And You can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/
Helpful hints for responsible gambling at www.luckygreen.com
We recommend You think about the following hints, before gambling in order to ensure gambling stays fun for You and without any negative side effects:
To use our Service, You have to be 18 years or older. To avoid abuse, keep Your login data safe from any minors near You.
Principally we recommend a filter program to avoid minors, especially children, accessing any context on the internet, which is not healthy for them.
For parents we can recommend a list of internet filters to support them in keeping their children from any context, which was not made for them:
In case You are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist You in staying away from anything that is not good for You.
“Self-Exclusion” means that You exclude Yourself, out of Your own choice, from all gambling services. This exclusion cannot be undone for a set amount of time. If You wish to self-exclude Yourself from gambling, please message our support and give them a time span between 1 month and 5 years. They also will explain to You all future steps and what is needed from You.
Please keep in mind that Self Exclusion is permanent for the set time span and will not be undone for Your own protection.
During Self Exclusion, You are not allowed to create a new Account and every attempt to create a new Account during Self Exclusion is a violation of our Terms of Service and may result in the permanent ban of Your original account.